Frequently Asked Questions

👰 Gown & Bridal

Q: What is the process of getting a bespoke wedding gown?
We begin with a consultation to understand your style, budget, and wedding details. From there, we sketch your design, choose fabrics, take measurements, and proceed with fittings until your gown is complete.

Q: How long does it take to make a bridal gown?
Production time is typically 4–8 weeks, depending on complexity. We recommend ordering at least 2–6 months before your wedding to allow for fittings and alterations.

Q: Do you offer rental bridal gowns?
Yes, we have a curated selection of rental gowns.

Q: Can I purchase off-the-rack gowns?
Yes, we have limited off-the-rack gowns available for immediate purchase.

Q: Can I bring a design or inspiration photo?
Absolutely! Bring any photos or sketches to help guide your bespoke design.

Q: Do you provide veils, accessories, or bridal styling?
Yes, we offer veils, accessories, and styling recommendations.

Q: What if my gown needs alterations after I’ve collected it?
We provide alteration services after collection (fees may apply).

Q: Do you offer cleaning or preservation for gowns?
Yes, we provide gown cleaning and preservation services.

Q: Can you make bridesmaid or mother-of-the-bride dresses?
Yes, we offer custom designs for bridal party members and family.

Q: Do you accommodate maternity bridal gowns?
Yes, we can design and tailor gowns for maternity needs.

🪡 Product & Fabric

Q: What types of fabrics do you offer?
We offer a wide range including silk, satin, chiffon, lace, and organza.

Q: Can I choose my own fabric?
Yes, you can select from our curated fabric library or bring your own (subject to suitability).

Q: Are the fabrics included in the gown price?
Yes, unless stated otherwise.

Q: Do you offer sustainable or eco-conscious fabric choices?
Yes, we can source eco-friendly fabrics upon request.

✂️ Bespoke Process

Q: How does the bespoke gown process work?
We start with a consultation, followed by sketches, fabric selection, and measurements. Then we proceed with fittings until the final gown is ready.

Q: Can I request adjustments during the process?
Yes, adjustments can be made during fittings. Major changes may affect cost and timeline.

Q: Can I combine features from different gowns?
Absolutely, we can merge design elements to create your dream gown.

Q: Do you offer mockups or test fittings?
Yes, we can create a mock-up or toile fitting upon request.

🧵 Alterations

Q: Can you alter gowns not made by you?
Yes, we offer alterations for gowns from other designers.

Q: What is your alteration timeline?
Typically 1–3 weeks, depending on complexity.

Q: Can you resize vintage or sentimental gowns?
Yes, we can resize or restyle heirloom pieces.

Q: How much do alterations cost?
Alteration prices vary — please contact us for a quote.

💳 Payment & Policies

Q: What is your payment policy?
A 50% deposit is required to start production, with the balance due upon collection.

Q: What are your accepted payment methods?
We accept PayNow, bank transfer, Visa, MasterCard, and PayPal.

Q: Do you offer refunds or exchanges?
As our pieces are made-to-order, all sales are final. No refunds or exchanges are offered unless there is a confirmed manufacturing defect.

Q: Can I postpone my order if my wedding date changes?
Yes, as long as your gown has not entered final production. Please notify us early.

📦 Shipping

Q: Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination.

Q: How long does shipping take?
After your gown is completed, shipping takes:

• Singapore: 1–3 business days

• Asia: 5–10 business days

• Rest of World: 7–20 business days

Q: How much is shipping?
Shipping rates are based on weight and destination. Please see our Shipping Policy page for details.

Q: Will I be charged customs fees or import taxes?
International orders may be subject to customs duties, taxes, and fees set by your country. These charges are the buyer’s responsibility.

🚫 Refund & Return

Q: Can I return or exchange my order?
No, as all items are handmade to order, we do not accept returns or exchanges.

Q: What if my item has a defect?
Please contact us within 48 hours of delivery with photos. If confirmed, we will arrange a repair or replacement.

Q: Why don’t you offer refunds?
Each piece is custom-made for you and cannot be resold. This ensures exclusivity and quality for every client.Payment & Policies