Frequently Asked Questions | Custom Gowns, Rental, Services

Frequently Asked Questions

Everything about bespoke gowns, rentals, alterations, VIP membership, shipping, and policies β€” all in one elegant place.

πŸ‘° Gown & Bridal
We begin with a consultation to understand your style, budget, and wedding details. Then we sketch your design, select fabrics, take measurements, and proceed with fittings until your gown is complete.
Production time is typically 4–8 weeks depending on complexity. Please order 2–6 months before the wedding to allow for fittings & alterations.
Yes β€” we have a curated selection of rental gowns.
Yes β€” limited off-the-rack pieces are available for immediate purchase.
Absolutely! Bring photos or sketches β€” we can translate them into a bespoke design.
Yes β€” we offer veils, accessories, and styling recommendations.
We provide alteration services after collection (fees may apply).
Yes β€” we provide gown cleaning and preservation services.
Yes β€” we tailor for bridal parties and family.
Yes β€” we design and tailor for maternity needs.
πŸͺ‘ Product & Fabric
Silk, satin, crepe, chiffon, lace, organza, and more.
Yes β€” select from our curated library or bring your own (subject to suitability).
Yes, unless stated otherwise.
Yes β€” we can source eco-friendly options upon request.
βœ‚οΈ Bespoke Process
Consultation β†’ sketches β†’ fabric selection β†’ measurements β†’ fittings β†’ final gown.
Yes β€” adjustments can be made during fittings. Major changes may affect cost & timeline.
Absolutely β€” we can merge elements to create your dream design.
Yes β€” mockups are available upon request.
πŸ‘— Bridal Rental Packages
Standard rental period is 3–7 days depending on package. Extensions: $100/day (subject to availability).
A 50% non-refundable deposit secures your booking. Balance is due 7 days before collection. Any $50 fitting deposit will be credited to the rental fee.
Dates are listed in your agreement. Late return penalty: $120/day. Please return in original condition.
  • Minor wear/tear is acceptable.
  • Major damages (rips, burns, stains): $80–$600 repair fee depending on severity.
  • Loss: charged at full replacement value (retail price $399–$1,499 depending on category).
Only studio-approved minor alterations are allowed. Permanent changes (cutting, dyeing, redesigning) are prohibited.
Client cancellations: deposit is non-refundable. If the studio must cancel (e.g., damage/unavailability), your deposit will be fully refunded.
The client is fully responsible for rented items from collection to return. The studio is not liable for accidents, injuries, or delays caused by misuse.
🧡 Alterations
Yes β€” we accept external gowns.
Typically 1–3 weeks depending on complexity and schedule.
Yes β€” we can resize or restyle sentimental pieces.
Prices vary by work scope β€” contact us for a quote.
πŸ’³ Membership & VIP Club

πŸ’³ Ame VIP Club β€” $99/year

  • 15% OFF full-priced gowns, suits, alterations, cleaning, rentals & makeup
  • 🎁 Birthday reward
  • πŸ“… Priority bookings

Membership is non-refundable and valid for 12 months from purchase. Not combinable with other promotions/bundles.

An annual membership giving you 15% OFF all year, plus birthday reward and priority bookings.
$99 per year. Benefits are active for 12 months from purchase.
Memberships are non-refundable and for the registered member only (not transferable).
No β€” membership discount doesn’t stack with other promotions or bundle deals.
πŸ“¦ Shipping
Yes β€” we ship worldwide. Cost & delivery times vary by destination.
  • Singapore: 1–3 business days 🚚
  • Asia: 5–10 business days 🌏
  • Rest of World: 7–20 business days ✈️
Rates are based on weight & destination. See our Shipping Policy for details.
International orders may incur duties/taxes set by your country. These are payable by the buyer.
🚫 Refund & Return
No β€” all items are handmade-to-order; we do not accept returns or exchanges.
Please contact us within 48 hours of delivery with photos. If confirmed, we’ll arrange a repair or replacement.
Each piece is custom-made and cannot be resold β€” ensuring exclusivity and quality for every client.

Questions not covered? WhatsApp us at +65 8328 8763 or email hanakoame.shop@gmail.com.